Return Policy

LilibellesStudio does not accept returns, exchanges or refunds. Once item has been shipped, LilibellesStudio is no longer responsible for your package. If there is damage to your order or package due to usps handling, Please contact USPS to file a claim.

All products are handmade, therefore imperfections are inevitable but best effort is made to reduce the issue and therefore will be in usable condition.

ACRYLIC: Acrylic items are customized by using a laser machine. Therefore they are non refundable as the product is no longer usable to us for resale. If an error has been committed in our part, we will correct the error at no additional cost to you.

SILICONE MOLDS: ALL Silicone molds are non refundable, non exchangeable. Please refer to the MOLDS COLLECTION to read our care tips and do’s and don’ts.

OTHER SUPPLIES: if damage occurs to glitter packaging causing leak or spilling, please reach out for a replacement. Shipping cost is due by customer.

Orders will be shipped to address listed on order form. Any packages returned will be reshipped at the cost of the purchaser. Packages will be reshaped after new shipping fee is collected.

While we are happy to cancel orders that have not shipped yet, we do charge a 5% fee for cancellations to account for the credit card processing fees we are not refunded on these orders.

If a return is approved, refund will be issued minus a 15% restocking fee as long as your items are unused and in the same condition that you received it. It must also be in the original packaging. If you received free shipping on your order, and the amount of your return brings your original total under the free shipping threshold, we will also deduct the cost of the original shipping label from your refund. If you did not receive free shipping but LilibellesStudio covered a portion of your shipping, that will also be removed from the refund amount.